Project content
- Performing a 360° service excellence assessment
- Performing benchmarking and best-practice visits with selected companies
- Evaluating the future customer needs by way of a customer survey
- Developing the future service product portfolio including price models, go-to-market approach, operating model and business plan
- Developing a pricing tool for service and maintenance contracts
- Developing a rollout plan for the service product portfolio
- Supporting pilot marketing for global key accounts
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