Project content
- Performing a 360° service excellence assessment
- Quantifying the business potential in service business
- Developing a service excellence transformation roadmap
- Supporting the service excellence transformation
- Developing a life cycle oriented service product portfolio of fix-and-repair all the way to guaranteed-performance, including go-to-market approach and pricing models
- Defining the future service organisation including new roles such as service business development and service product management
- Developing target processes
- Supporting the evaluation of service solutions such as mobile solutions, ticketing system, CRM (campaign management) etc.
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